I am a passionate, self-starter who is truly obsessed with excellence. As a part of your organization, I will bring with me a dedication to clear communication, honest expectations, and transparent partnership in both the big and the small. As an avid learner, I am constantly striving to better myself and my teams by quickly adapting to new challenges and opportunities as they arise.
SQUARESPACE
Training and Development, People Team
Managed cross-department projects from inception to completion with emphasis on clear communication, timely delivery, and roadblock elimination
Responsible for the technical program management for the global team Training & Development team
Managed the vendor relationships, implementation, and configurations of various 3rd party tools and services for the Training & Development Team
Optimized cross-department communication, partnership, and documentation for the organization
Worked as lead designer on a number of internal org-wide projects and initiatives
Partnered with QA team in delivering technical documentation and training materials to prepare the organization for upcoming releases
Develop cross-departmental training curriculum and courses, including development of training strategies and delivery techniques across 3 locations.
Trained hundreds of new hires in technical product knowledge and administered post-training continued education exercises, including 1:1 and group sessions.
Lead designer on a number of internal org-wide projects and initiatives.
Managed team inquiries, breaks, and service interruptions as a Shift Lead while answering thousands of customer inquires across Email, and Live Chat
Sept. 2013 - Present
Sept. 2013 - Present
ONEHOPE
Freelance Designer, Illustrator, Editor for Design and Development Team
Worked as an Art Director team for OneHope’s first major mobile app
Responsible for a number typesetting and layout design projects as the lead designer
Contributed as lead illustrator on a variety of design projects
2012 - 2013
2012 - 2013
RIVERSIDE CHRISTIAN FELLOWSHIP
Executive Assistant
Worked closely with the Executive team to formulate, organize, execute and communicate inter-connected projects, events, and conferences within the United States and Internationally. As well as administering respetive project budgets.
Ensured all projects ran in compliance with the organization’s requirements while also providing guidance and support to project teams.
Manage multiple calendars including call scheduling, on and offsite meetings, and speaking engagements.
Created and managed a recurring summer internship program.
Coordinated and managed 50+ volunteers across 4 distinct team.
2006 - 2012
2006 - 2012
BROWARD COLLEGE
Associate Degree
Arts, Communication, & Design
2010
2010
SHERIDAN TECHNICAL COLLEGE
Certification
Graphics Arts & Tech Information
2008
2008
SKILLS
Confluence Administration
JIRA Administration
Service Desk Administration
AGILE Methodologies
SQL
Strong written and verbal communication
HTML & CSS
Full Adobe Creative Suite expert
Self-starter
Obsessed with excellence
Fluent in Spanish
Highly organized
Unafraid of feedback
Problem solver